What attributes would you expect to see in an insurance company committed to technical excellence? In this article, our two Directors, Peter Turrell and Alan Thompson explore this based on research carried out earlier this year.
If you saw someone working up a tree using a powerful chainsaw, would you expect that they have been given the appropriate training and had the relevant skills and experience necessary to do the job? In today’s insurance world with a focus on compliance, regulation and control, would you expect to see employees’ authority to make underwriting and claims decisions clearly linked to their skill, competence and experience? This is what we explore in this latest article following industry research we have recently conducted.
As an industry, do companies operating in insurance maximise their return on training investment? In this article, our views are combined with other leading industry experts, to explore where we see the value of training investment being destroyed and what you can do to maximise your return.