From our experience, the evaluation of the effectiveness of training is often done poorly across the insurance industry. And yet in an industry that is ever more challenged on efficiency and expense ratios, it has become ever more important to provide a robust assessment of the impact of training investment. When we are engaged for the development and delivery of any training programme, one of the key early tasks that we agree with our clients are the measures of success of the programme.
Whether or not you have used us for the development/delivery of training, we can provide guidance on how best to evaluate the success of any training investment by looking at two distinct but interlinked elements:
- Assessment of the learning achieved by individual participants.
- Assessment of the impact of the programme overall.