Working with our clients to respond to their changing requirements

2020 has been a challenging year for many organisations and we have all had to show flexibility and adaptability to provide the best solutions for our clients.

It has been no different for the team here at MAP Training and we have worked with our clients to re-shape capability development programmes to cater for their changing needs. This has included a need to show flexibility in:

  • • Training delivery approaches from face to face to virtual classrooms
  • • Working with clients’ preferred virtual training platforms
  • • Course durations to reflect the virtual learning environment
  • • Course design to maximise interactivity within the functionality offered by the virtual classroom
  • • Classroom sizes to provide delegates with engagement, involvement and feedback
  • • Scheduling to fit with changing operational requirements

Throughout any engagement, we work closely with our clients to ensure all of our training programmes are aligned to requirements, strategy and company values. It is always good to receive feedback from clients and we were particularly pleased to get the following feedback from a senior sponsor at one of our clients:

“The reaction from our team to the training provided by MAP Training confirms we selected the right partner for our Commercial Awareness programme. The Managing Negotiations workshops (that form one part of the programme) have been very successful with one delegate commenting:

‘the trainers both have a deep understanding of the insurance industry which added to the quality of the training. Really enjoyed the session, looking forward to putting some of the tips into practice.’

This highlights how MAP Training use their experience of the insurance market to deliver training solutions with credibility. As we launched our programme in 2020, they also adapted well to the need for virtual training, and engaged fully with the delegates. They have built a strong rapport with the programme leaders by providing and seeking feedback throughout to ensure the training they deliver fits with our strategy and aligns to our values.”

Adrian Saunders, Commercial Director, Ecclesiastical Insurance

As the sun sets on 2020, we all hope that 2021 will bring a return to a safer environment for everyone and the opportunity to re-engage in person with our clients; we are looking forward to the day when we have the opportunity to get back in a real classroom again.

However, the advances in virtual classroom functionality that have enabled us to continue to design and deliver training solutions for our clients are a real asset, and no doubt we will continue to use this technology extensively in years to come. In fact, the experience of 2020 we suggest is going to change development programmes for the better. One example? At MAP Training we are envisaging a significant increase in the number of “blended programmes” – that is virtual sessions for pre-work and crucially post-classroom embedding and evaluation, built around the face-to-face delivery in the classroom.

The year 2020 has been, and is, such a learning opportunity for people development programmes.

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